Trouble Shooting Guide

 

 

Problem	Solution
I lost the combination or keys to my safe.  What do I do?	For your protection, the most important aspect of this process is for us to verify the true ownership of the safe. Please go to the COMBINATION REQUEST section of this website and follow the instructions. Once completed, fax, mail, or email the forms to us for processing.
What kind of battery do I use in my electronic lock?	High security electronic safe locks are very sensitive to battery power. All of our safe locks require a 9-volt ALKALINE ENERGIZER or DURACELL. Most likely, your lock will not operate properly if a battery other than this is used.
What do I do if my electronic lock drains my battery quickly?	If the correct battery is installed (9-volt ALKALINE ENERGIZER or DURACELL), the battery should last about 6 months with normal operation. If your battery fails within a week, contact our Technical Service at 877-948-6723 (877-9GUNSAFE).
How do I replace the battery in my electronic lock?	Click on the link - BATTERY INSTALLATION -and select your electronic lock and follow the instructions.  Make sure you use only a 9-volt ALKALINE ENERGIZER or DURACELL battery.
If my battery goes dead, will I lose my combination?	No. The combination is retained in the lock even after power is lost. Simply install a new battery and operate the in a normal manner. Make sure you only use a 9-volt ALKALINE ENERGIZER or DURACELL battery.
How do I change the combination in my electronic lock?	Click on the link - LOCK INSTRUCTIONS - and select your electronic lock.  Select the lock that is installed on your safe and follow the instructions to change your combination.
Can I change the combination in the mechanical (dial) lock?	No. High security mechanical locks require special tools and lock expertise to change the combination. Please contact a licensed Safe Technician in your area and they will change your combination for a nominal fee.
I enter my code in the electronic lock and I get 5 “beeps”, and the lock will not open.	The 5 “beeps” indicates a low battery. Click on the link - BATTERY INSTALLATION -and select your electronic lock and follow the instructions.  Make sure you use only a 9-volt ALKALINE ENERGIZER or DURACELL battery.
I enter my code in the electronic lock and I get "3 beeps” and safe will not open. I enter it again, and get 3 “beeps” and safe is locked out.	3 “beeps” in succession is consistent with the lock not recognizing your code and the safe is locked out.  Please go to the COMBINATION REQUEST section of this website and follow the instructions. Once completed, fax, mail, or email the forms to us for processing.